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Privacy Policy 

Privacy Policy. (Data Protection Act) 

 

  1. Process personal data fairly and lawfully. 

  2. Personal data shall be obtained for the specified process of delivering appropriate Veterinary Physiotherapy treatments. This includes relevant veterinary diagnosis and treatments. 

  3. Personal data shall not be shared with any third parties, unless express permission is given to do so. 

  4. Personal data shall be adequate and, where necessary, kept up to date 

  5. Personal data shall be kept for 5 years. 

  6. Personal data shall be processed in accordance with the rights of data subjects under the Act. 

  7. Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data agains accidental loss or destruction of, or damage to, personal data. 

  8. Personal data shall not be transferred to a country or territory outside the Australia unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data. 

Payment & Booking regulations
Animal Physiotherapy 

1.     Payment can be made on the day and is expected to be made within 7 days of treatment and invoice. 

2.     A travel charge of 50c/km is applicable to appointment fees unless a zone day is applied. 

3.     Cancellation notices of less than 24 hours’ will require full payment and are due for payment within 7 days.  

4.     Clients with multiple late cancellations will be required to pay in advance of booking their next appointment.

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Block payments

  1. 5% discount applied on a block of 5 appointments paid for up front. 

  2. 10% discount applied on a block of 10 appointments paid for up front. 

  3. Discounts can be applied when the full amount of 5 or 10 appointments are paid for upfront. All appointments in these blocks must be used within 12 months of payment. 

  4. Blocks of appointments can only be used on one pet. 

  5. Cancellation of appointments in a block:

    • You can cancel/request a refund on your remaining appointments in a block, however, the refund fee will be calculated on the FULL fee for the appointments already used. 

  6. Travel charge at 50c/km per appointment (unless zone day is applicable) will be invoiced following each appointment. 

Referrals

  1. 10% discount from your treatment price when you recommend our services to a new client who books an appointment 

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